By mail 📬

Our team at your service

Answers within 24 hours (working days).

 

 

 

 

By phone ☎️

Our team is also available by phone

Monday - Friday : 9am-10pm

Saturday : 10am-10pm

Sunday : 10am-8pm

 

 

For the pro 🏢

Professional area

Contact us for all privatization and event inquiries.
 
 
 
 
 
 
 

FAQ

What is the capacity of the Turtle bike taxi ?

Each bike taxi can accommodate up to two people (in addition to the driver). You can, of course, reserve several bike taxis at the same time for your sightseeing trips in Paris.

Am I protected in case of rain ?

Turtle has designed custom weather protection to shield you from the cold, wind, or rain. This means that every bike taxi can welcome you in the best conditions, summer or winter.

 
Is the price per person or per bike ?

The price of our rides applies per bike, regardless of the number of passengers on board. Our purpose is to offer you an accessible and transparent experience, with no surprises, where fun and sharing are paramount. Book with peace of mind, the price always remains the same per bike.

What are our opening hours ?

Turtle is open Monday through Sunday. Our hours are as follows :

Monday : 8:45 am to 10:00 pm

Tuesday : 8:45 am to 10:00 pm

Wednesday : 8:45 am to 10:00 pm

Thursday : 8:45 am to 10:00 pm

Friday : 8:45 am to 10:00 pm

Saturday : 10:00 am to 10:00 pm

Sunday : 10:00 am to 8:00 pm 

Is the service accessible to children or people with reduced mobility ?

Turtle welcomes children and people with reduced mobility (PRM) and guarantees everyone an easy and safe transportation experience.

What payment methods do you accept ?

For your convenience, we accept several payment methods: pay for your trip easily by credit card, cash, or directly via your wallet. Choose the solution that suits you best. At Turtle, everything is designed to simplify your travel and offer you a flexible and modern service at every stage.

Write us

We are available to answer all your questions.